Don’t like what you just bought? And you would like to return your purchase for a refund. Below please find all the relevant information on the eligibility, request and refund process. Read on..
What type of products are eligible for a refund?
Products that you purchase through the Brute Gamer are generally eligible for a refund within FOURTEEN (14) days of purchase. If a product is marked as "non-refundable", then it will not be eligible. Brute Gamer cannot provide refunds for purchases made outside of our store.
How can I request a refund?
You can request a refund by clicking “Contact Us” or send us an email at email@example.com with your refund request. All products for refund must be returned in its original packaging, unused and not broken together with the original document or invoice bearing the date and item purchased. The processing time for refund may take TWO (2) weeks from the date of products received by us.
How will I get my refund?
By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Brute Gamer may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.
What if a product recently purchased goes on sale?
You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse.
If Brute Gamer determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the products you want to pay for!